Shipping & Returns
We can ship our Bonsai to various countries.
We can ship our Satsuki Azalea Bonsai to Asian countries, the U.S.* and the following EU countries:
Austria, Belgium, Bulgaria, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.
*CAUTION to the U.S.
Please feel free to CONTACT US about the import regulation of your country.
How to reach
Our Satsuki Azalea Bonsai have already obtained "CULTIVATION CERTIFICATE".
So Shipping Procedure is as follows.
__Payment by PayPal
__Export inspection of the item
__Get the Phytosanitary Certificate and Dispatch from Japan
We cannot accept returns of the items, except damaged and defective items or Incorrect delivery items.
Return of Damaged and Defective Items
We accept the return of defective or damaged items only when returned within 30 days. Please notify us via "Contact Us" in advance within such period if you need to return a defective or damaged item.
We'll refund the shipping cost if the return is a result of our error.